DELIVERY INFORMATION
Cyprus
| Delivery option | Delivery time | Cost |
| Delivery to your door | 3-5 working days | Free for orders more than €50 €3 on orders less than €50 |
| Pick up from ACS | 3-5 working days | €5 |
Greece
| Delivery option | Delivery time | Cost |
| Delivery to your door | 5-7 working days | Free for orders more than €150 €8 on orders less than €150 |
European Union
| Delivery option | Delivery time | Cost |
| Delivery to your door | 10-15 working days | Free for orders more than €200 €40 on orders less than €200 |
Exchanges and Returns
You can exchange any item within 10 working days of receiving your original order, only if it is unworn and in the same condition as when received. All return shipping expenses are covered by the customer.
In cases of faulty or incorrect items, please contact us in order to cover the delivery expenses. A full refund will be issued to you within 10 days since the day we receive the product.
Returned items should include all tags.
Address for Exchanges and Returns
Athanasiou Sakellariou 109,3041 Limassol, Cyprus
Tel. 00357-25374375
Help & Contact
Contact us
The Ponytails’ House:
Athanasiou Sakellariou 109, 3041
Limassol, Cyprus
Tel: 00357-25374375
Showroom opening hours
Monday-Friday: 10:30-13:00 ; 15:30-19:00
Wednesday: 10:30-14:00
Saturday: 10:30-16:00