Terms and Conditions

Delivery Information

Cyprus

Delivery option Delivery time Cost
Standard delivery to your door (payment on delivery) 1-3 working days Free on orders over €50
€3 on orders smaller of €49
Standard delivery to your door (online payment) 1-2 working days Free on orders over €50
€2.5 on orders smaller of €49
Pick up from our stores FREE

Greece

Delivery option Delivery time Cost
Express delivery to your door (online payment) 2-3 working days Free on orders over €150
€8 on orders smaller of €149
Express delivery to home (payment on delivery) 2-3 working days Free on orders over €150
€10 on orders smaller of €149

European Union

Delivery option Delivery time Cost
Standard delivery 4-6 working days Free on orders over €150
Min. €15 – depends on the order weight and country

Outside European Union

Delivery option Delivery time Cost
Standard delivery 10-15 working days Free on orders over €150
Min. €15 – depends on the order weight and country

Exchanges and Returns

You can exchange any item within 10 working days of receiving your original order, only if it is unworn and in the same condition as when received. All return shipping expenses are covered by the customer.

In cases of faulty or incorrect items, please contact us in order to cover the delivery expenses. A full refund will be issued to you within 10 days since the day we receive the product.

Returned items should include all tags.

Address for Exchanges and Returns

Athanasiou Sakellariou 109,3041 Limassol, Cyprus

Tel. 00357-25374375

Help & Contact

Contact us

The Ponytails’ House:
Athanasiou Sakellariou 109, 3041
Limassol, Cyprus
Tel: 00357-25374375

Showroom opening hours

Monday-Friday: 10:30-13:00 ; 15:30-19:00

Wednesday: 10:30-14:00

Saturday: 10:30-16:00

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